Initially, I was not considering writing this blog about why I found Airtel —one of India’s premier communication service providers—to have an outrageously poor sales and customer-service experience, at least in Ahmedabad , Gujarat ’s business capital. However, the last SMS I received from Airtel regarding my request for a Wi-Fi connection in my flat in the Vejalpur area left me stunned.
A new Government of India study, Internationalisation of Higher Education in India: Prospects, Potential, and Policy Recommendations , prepared by NITI Aayog , regrets that India’s lag in this sector is the direct result of “several systemic challenges such as inadequate infrastructure to provide quality education and deliver world-class research, weak industry–academia collaboration, and outdated curricula.”